HELP

Frequently Asked Questions

Account Help
Submitting Reviews
Free Product Offers
Questions for Business/Advertisers


Account Help

How can I reset my password?
You can reset your password here. Once you have logged in with your replacement password, you can change your password to something familiar by clicking on the Settings link at the top of any page.
Why do I need to register in order to add a review?
We want to maintain the integrity of the reviews and avoid spamming.
I registered but never received my confirmation e-mail. Why?
Check your spam folder, it may have gone in there. Also add xystuff.com to your safe list so it isn't treated as spam.
What is the policy on member profiles?
Member profiles are for individuals only. This is not the place to advertise your business. It is for adding reviews on products you have tried.

Please do not use your profile as an area to advertise your business, publish your logo or as a tool to contact other members for the purposes of solicitation as that is strictly forbidden. We reserve the right to delete profiles that violate this policy.
Can I add an image to my review after I've submitted it?
Yes. There is a button to "Add Image" on all product pages.
How do I change my profile name?
E-mail us with your current profile name and your new name request and we will change it for you.
How do I delete my account?
E-mail us and we will delete it for you.
How do I find out about XY Stuff offers?
Sign up for our newsletter here, which will keep you informed of upcoming opportunities.

Submitting Reviews

What should I put as the name of my review?
It's important that you put the most accurate information possible so that other users can easily search for it and add their own reviews. If the item you wish to review isn’t already in our system, please enter the brand name followed by the product name in your review, or if it is a location, the full name of the store. For example:

"Nivea Men Originals 24H Moisturizer"
My review has been edited. Why?
We reserve the right to edit material our readers may find offensive (ex: slander, libel, etc). In the event that this may happen, a star at the bottom of the review will indicated it has been edited from its original version.

Free Product Offers

How do I qualify to get free products to review?
You must fill out the application survey that comes with each offer. Once you’ve been selected to receive a product, you must review it on XYStuff.com by the deadline provided in order to be considered for future offers.
Why haven't I been selected for free products yet?
Signing up does not guarantee you freebies. Every time we have a new offer available, we will send you a survey to determine your eligibility for that offer.
Your survey asks for my XY Stuff member link. Where can I find it?
Your member link is the URL associated with your account page. Sign into your account, then click "My Profile" in your Dashboard. This is your account page. Copy the URL that appears in your browser's navigation bar and paste it into the survey where prompted.
How do I find out if I qualify for an offer?
You will receive an e-mail from us letting you know. If you don't hear from us within three weeks of the campaign announcement, you have not been selected.
At the moment, yes.
I've been trying for a long time to be selected for offers but am never chosen. Why?
We have a limited number of freebies to give out each time. You can help your chances by continuing to add detailed reviews on other products you own. Also, using the hashtags we provide for each program on social helps.
Many of my reviews were negative. Does this hurt my chances of being chosen?
We are interested in your honest, unbiased opinion. As long as you explain your rating, a negative review will not hurt your chances of selection.
How are my Product Reviews used?
The reviews that you write are for the benefit of the XY Stuff Community - keep them coming! Occasionally, the product reviews on XY Stuff are incorporated into marketing campaigns or syndicated onto brand or retailer websites. By sharing your review, you agree that your review may be used (in part or in whole) for these purposes. Your reviews also appear on our sister platform, ChickAdvisor.com.

Questions for Business/Advertisers

Can I review my own business or products?
No. Businesses are not permitted to review their own products or services because it negatively impacts the unbiased nature of the other reviews. If an item is suspected of containing planted or spam reviews, the review(s) in question will be deleted.
How can I involve my business in the free offers program?
Advertising Opportunities
There are a number of great ways we can work together. Click here to send us an email to learn more.